Question 1

Is the online price really fixed?

Accepted Answer

Yes, for the scope you describe. If we arrive and the job is materially different — say, the 'small patch' turns out to be a rotten sheet — we stop, show you, and re-price before doing anything more. You never pay for work you didn't approve.

Question 2

When do I pay?

Accepted Answer

We pre-authorise your card when you book, which holds the amount but doesn't charge it. The charge goes through only after the job is finished. If we cancel, the hold is released.

Question 3

Do prices include GST?

Accepted Answer

Prices on the site are shown + GST. GST is added at checkout and itemised on your invoice.

Question 4

Are materials included?

Accepted Answer

Materials are charged at cost on top of the hourly rate — paint, plaster, grout, tiles, flooring and hardware. Supply your own, or we pick them up and pass on the receipt.

Question 5

Do you do electrical or plumbing?

Accepted Answer

No. Electrical, plumbing and gas are licensed trades in NSW and we leave them to licensed electricians, plumbers and gasfitters. We'll tell you when a job needs one.

Question 6

Are you insured?

Accepted Answer

Yes — public liability insurance. Certificate of currency available on request for agents and strata managers.

Question 7

What's your workmanship guarantee?

Accepted Answer

If something we did isn't right within 30 days, we come back and fix it at no charge.

Question 8

What about bigger jobs?

Accepted Answer

Jobs over $5,000 (including GST) are quoted after a site visit rather than booked online. Use 'Request a site quote' in the job builder.

Question 9

Can you collect keys from our office?

Accepted Answer

Yes. Note the office address and contact in the booking, and we collect and return keys the same day.

Question 10

Do you provide photo reports?

Accepted Answer

Every job gets a dated before-and-after photo report emailed the same day — useful for condition reports and owner updates.

Question 11

Can we be invoiced on account?

Accepted Answer

Yes, for agencies and strata managers. One invoice per property, ABN and GST itemised. Get in touch to set up an account.

Straight answers

Pricing & payment

The work

Agents, landlords & strata

Still not sure? Price it and see.